Miller & Martin PLLC Recognized for Excellence in Client Service

December 23, 2015


Miller & Martin PLLC has been selected to the 2016 BTI Client Service A-Team 2016: The Survey of Law Firm Client Service Performance. Clients recognize Miller & Martin as providing excellent client service–standing out in a field of more than 650 law firms serving Fortune 1000 in-house lawyers.

BTI publishes the definitive ranking of client service excellence for the corporate law firm market, and provides annual findings based on more than 320 in-depth interviews with legal decision makers at the world's leading organizations. BTI's interviews scrutinize all aspects of client relationships. The final list only includes law firms who clients delineate as best in 17 activities proven to drive superior client service. These activities include client focus, commitment, value, legal skills, problem solving, breadth of services, regional reputation and anticipating client needs.

The BTI Consulting Group, Inc. is a Boston-based research company and management consulting firm and a leading supplier of information to the legal services industry.